FAQs

Frequently Asked Questions

We’ve compiled some of the most asked questions about our services to help you better understand how we work and what to expect. Click on a category below to find answers relevant to your needs.

Kitchen Design & Installation

What is the process for designing a commercial kitchen?

We start with a consultation to understand your operational needs and space. Our design team then creates a tailored kitchen layout using CAD software, ensuring it meets both efficiency and compliance standards. We’ll work with you through revisions until the design is final.

How long does the design and installation process take?

The timeline can vary depending on the complexity of the project. A straightforward kitchen can take 4–6 weeks from design approval to installation. Larger or more bespoke kitchens may take longer-up to 12–16 weeks.

Can you design kitchens for schools, care homes, or specific dietary needs?

Yes. We specialise in a range of sectors and can design kitchens to meet specific health, safety, and dietary requirements, including allergen-free zones or high-capacity catering.

Maintenance & Repairs

What’s included in your maintenance plans?

Our planned preventative maintenance (PPM) packages include regular servicing of all major kitchen equipment, safety checks, compliance reporting, and priority call-outs for breakdowns.

How quickly can you respond to a breakdown?

We offer rapid response times-often within 4 hours for urgent issues, depending on your location and service level agreement (SLA).

Are your engineers qualified to work on gas appliances?

Yes, all of our engineers are multiskilled and trained to the required industry standards.

Equipment Supply & Lead Times

Do you supply kitchen equipment directly?

Yes. We have strong relationships with leading catering equipment manufacturers and can source, supply, and install a wide range of appliances.

What are the lead times for equipment orders?

Standard items are usually available within 3–5 working days. Custom or high-spec units may take 2–6 weeks depending on the manufacturer and current supply chain conditions.

Can I view or test equipment before I buy?

Absolutely. Our Demo Kitchen is available for hands-on testing and demonstrations. You can book a session via our online enquiry form.

Demo Kitchen & Training

Who can use the Demo Kitchen?

Our Demo Kitchen is open to chefs, catering managers, procurement teams, and foodservice consultants. It’s ideal for trying out new equipment or hosting supplier showcases.

Do you provide training on new equipment?

Yes. We offer on-site training as part of our installation service, and hands-on training sessions at our Demo Kitchen for select equipment.

General & Other Questions

Are your services available nationwide?

While our head office is based in Hampshire with several engineers, we also have an office based in Hertfordshire with additional engineers. We serve clients across the South of England as well as Hertfordshire, Bedfordshire, Buckinghamshire, and Cambridgeshire. Larger national projects can be accommodated upon request.

Do you work with public sector clients?

Yes. We have extensive experience working with schools, local authorities, and healthcare providers, including ongoing work with Hampshire County Council.

Is financing or leasing available for equipment?

Yes. We can connect you with trusted finance partners who offer flexible leasing and finance options for commercial kitchen equipment.